Get in Touch

Questions, feedback, bug reports, or feature requests — reach out anytime.

Email

General inquiries, support requests, and feedback

support@tracivex.com

Bug Reports

Found an issue? Include your device model, iOS version, and the file size of the PCAP

Report a Bug

App-Specific Support

Kestrel SightSIGHT

Full analysis suite with unlimited packets and raw data search

FAQs and Details →
Kestrel LiteLITE

Essential packet inspector — free with 50,000 packets

FAQs and Details →
Kestrel TalonMAC

Full-depth PCAP analysis for macOS. Currently in development.

Product Page →
Kestrel CipherCIPHER

Cryptography and encoding toolkit for macOS. Currently in development.

Product Page →

Before You Reach Out

Response Times

Tracivex is an independent development label. Support requests are handled personally and typically answered within a few business days. Bug reports with detailed reproduction steps are always appreciated.

Privacy

Never send PCAP files via email — they may contain sensitive network data. If a capture file is needed to diagnose an issue, we'll discuss a secure method. Review the Privacy Policy for details on how Kestrel handles your data.